FAQ

General

-Why Gozo?

XMT Gozo exchange is registered in Malta, thus benefiting from the EU regulatory infrastructure. Malta is the first country in the EU to enact comprehensive legal framework in the sphere of blockchain technology and digital assets.

- What licenses does Gozo have?

XMT Gozo is currently operating in Malta in terms of a transitory arrangement and will, in due course, apply for a licence from the Malta Financial Services Authority.

- Is it safe to trade on Gozo?

Security of users' digital assets and information is of paramount importance to us. We employ only the very best practices in advanced security technologies. Gozo uses the Multi-Sig technology to the hot wallet, where only a very small portion of digital assets is kept, while the majority is safely stored offline, in cold storage.

- What is a cryptocurrency?

A cryptocurrency is a digital asset designed to work as a medium of exchange using cryptography to secure its transactions and to control the creation of additional units of the currency.
Bitcoin and its derivatives use decentralized control related to the use of blockchain transaction database in the role of a distributed ledger. Decentralization means that the system is peer-to-peer – all transactions take place without an intermediary, between users directly.
Cryptocurrencies are mostly pseudonymous – their owners are not explicitly identified. Each balance is simply associated with an address and its public-private key pair. The money "belongs" to anyone who has the private key and can sign transactions with it.

There are over 1600 digital currencies in existence. These are frequently called altcoins (bitcoin alternatives).

- What is EURS (STASIS EUR stable coin)?

EURS token is a digital asset that is designed to digitally mirror the EURO on the condition that its value is tied to the value of its collateral. You can find more information here: https://stasis.net/

Platforms

- What platforms does Gozo offer

XMT Gozo uses EXANTE's award winning world-class multiproduct trading platform technology.
Gozo currently offers web trading only. Shortly our trading solution will be available for all widely-used desktop and mobile operating systems: Windows, MacOS, Linux, iOS, and Android. All the Trading Platform's versions including mobile offer all the essential functionality in order to monitor the account's balance and trade activity not only in the office but also on the go.

- Do you offer API for automated trading?

We are working on launching very soon an API for algorithmic trading and quotes monitoring. Our API is based on the most common protocol for the market, FIX 4.4. Our FIX connection enables obtaining market data and executing trades.

Opening account, funding and withdrawal

- How to start trading

You can sign up and open your trading account on the following page: https://gozo.pro
In order to open a trading account, please follow the instructions you receive in the registration email. First, set a password, then upload documents, get an approval from our on-boarding team, and then fund your account.

- How can I fund my account?

You can fund your account in the following cryptocurrencies: BTC (Bitcoin), ETH (Ethereum), VEO (Amoveo) and EURS (STASIS EUR stable coin). EUR and USD FIAT deposits are enabled through our partner Exante.

- How can I buy or sell digital assets

After you fund your Gozo account, login to your client area and place an order under trading menu to buy or sell digital assets on the exchange. When your order is filled, you can withdraw your digital assets to your wallet.

Products and fees

-What are the fees you charge for trades?

Gozo charges 0.25% taker and 0.25% maker fees from the value of the trade. Gozo charges no fees for deposits. A fee for withdrawal to our partner counterparties’ accounts in FIAT currencies is 0.9%. There are no fees for signing up or having an account. There are also no fees for holding funds in your Gozo account.

- What trading pairs do you offer

We offer spot trading in Bitcoin, Ethereum, Amoveo and STASIS EURS stable coin. Gozo exchange is pioneering trading in EURS - a token that is designed to digitally mirror the EUR currency. Its value is tied to the value the collateral thus curbing the extreme volatility inherent in many cryptocurrencies.

Currently available trading pairs:

BTC/EUR
BTC/EURS
BTC/USD
ETH/BTC
ETH/EURS
ETH/USD
EURS/EUR
EURS/USD
VEO/EUR
VEO/USD

Help

Gozo’s professional technical support is ready to help you. Please feel free to contact us 24/7 via [email protected] with every request or feedback you might have. For high profile clients, we offer a dedicated personal manager who will promptly solve any issue and provide a full range of assistance, including onboarding process.

- How do I reset or change my password?

Please follow the link to restore your password if you have lost it, or if you want to set another one.

- How do I restore my login?

Your login is the e-mail you specified during the sign-up. In case you have lost it, please contact our support at [email protected].

Security

Security of users' virtual financial assets and information is of paramount importance to us. At the heart of Gozo's approach to security there is a fact that crypto currencies are fully segregated from trading framework, thus eliminating possible problems caused by blockchain.

Stable and rigorous infrastructure

Gozo utilizes EXANTE’s state-of-the-art technology, which has proven itself over the years. EXANTE’s next generation platform and its fast and durable API are extremely stable and have never been hacked in over 8 years.

Encrypted keys

We encrypt all private keys with AES-256 and store them offline.

Secure storage

We keep the majority of our clients' funds in cold storage with multisignature technology. Cold storage provides an invaluable security measure against theft or loss. On average, only about 2% of crypto assets are managed in hot storage for withdrawal/deposit purposes.

DDoS protection

Advanced distributed system architecture built to protect against DDoS ensures that trading cannot be halted by outside attacks.

Password security

We use a cryptographic hash function towards all passwords as required by modern standards.

Two-factor authentication

Every user account requires 2FA as it adds extra layer of security to protect sensitive operations.

Order Types and durations

Gozo exchange provides several different order types and their durations, catering to individual preferences of the traders.

Order Types

Market orders

Market order buys or sells a currency immediately at the best available current price. Execution price of the market order may vary from current best price due to execution and feed delay or due to exceeding best offer volume. A large order can significantly impact an order book.

Limit orders

A limit order is an order to buy or sell a currency at a specific price or better. A buy limit order can only be executed at the limit price or lower, and a sell limit order can only be executed at the limit price or higher.

Order Durations

GTC order

A good 'til canceled (GTC) order can be placed by an investor to buy or sell a currency that remains active until it is either rescinded by the investor or the trade is executed.

IOC order

An immediate or cancel order (IOC) is an order to buy or sell a currency that must be executed immediately, and any portion of the order that cannot be immediately filled is cancelled.

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